Founded in 1987, our company was built on four basic principles: commitment, compassion, honesty, and integrity. Since our founding, we apply these principles to our professional and personal lives to better serve our customers. That’s why we’re sharing our customer service process and what you can expect from our partnership!
Once you’ve determined DAC Products is the right choice for you, we will connect either via phone, email, or web form submission. After this first point of contact, you can expect an initial response from a member of our sales team within 24 working hours.
During our initial conversation, we will identify which course of action is best suited for your needs in two parts:
During our discovery meeting, we determine your product needs. If a standard product configuration with a simple layout is right for you, we will move forward with a quote.
If we determine you have more particular design requirements that require a custom display, fixture, or component design, we will create a design.
After all decisions from either the discovery or creation phase are made, we will provide you with an itemized quote. We will also gather and include shipping information to provide a freight estimate within the quote.
Once you review and approve your quote, customer service will reach out to gather payment information via phone, unless you have an existing account.
After the entry step is completed, we can move forward with the display or fixture production. All of our products are made to order and have an average lead time of 4 weeks (20 working days). Our lead time can vary based on the scope of your order and our production backlog. However, please note that our lead time does not include transit time.
Once production is complete, we can move forward with your product shipment. We will gladly coordinate the shipment and delivery of your product to all 50 states, Canada, and Caribbean Islands.
After we ship your product(s), you will be notified via phone or email the day before your scheduled delivery. Once the shipment arrives, you are responsible for identifying and reporting any product damage to us immediately. Once the delivery receipt is signed, the shipment becomes your property, and any undisclosed damage becomes your responsibility.
All we need is your business story – together, we’ll share it with the world.
The team at DAC is great. They were able to fulfill our order in a very tight timeframe, without any hiccups. Quality was exactly what we expected and we will continue to use them for all of our display needs.
DAC was able to help design and build high quality displays for us in a timely manner, and at a great value. The personnel at DAC are very accommodating and great to work with.
DAC is the best display company we have worked with, they keep us on time and within our budget.
We’re a company that is passionate about combining innovation, creativity, and quality into all we do. Our mission is to create one-of-a-kind displays that communicate your product’s message instantly. Whether you need window and door displays, retail fixtures, or custom retail store displays,
we design our products to showcase everything your business has to offer. If you’re ready to give your customers an exceptional retail experience, fill out our form to receive a personalized quote.
